SHIPPING POLICY
We strive to provide a seamless shipping experience for our customers. Here’s what you need to know:
Processing Time: Orders are generally processed and prepared for shipment within 1-2 business days after payment confirmation.
Shipping Methods: We offer various shipping options, including standard and expedited delivery services to meet your needs.
Shipping Rates: Shipping costs are calculated based on the destination and weight of the order. You can view the shipping fees during checkout before completing your purchase.
Delivery Time: Delivery times vary depending on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
Tracking Information: After your order is shipped, you will receive a confirmation email with tracking details so you can monitor its progress.
RETURN POLICY
We want you to be fully satisfied with your purchase. Here are the details of our return policy:
Full Credit: A full credit will be issued for any MAKVIN Surgical instrument returned within 90 days of the invoice date.
Non-Returnable Products: The following items are not eligible for return:
– Any sterile product that has been opened
– Any product returned outside of its original packaging
– Any distributed product returned with damage to the box or label
– Any custom etched instrument
– Any custom made instrument
Return Process: To return any product(s) to Makvin Surgical, you must first obtain a Returned Goods Authorization (RGA) number. This number can be issued by contacting our customer service team at 1-800-xxx-xxxx. Please note that obtaining an RGA number does not guarantee final credit to your account. Makvin Surgical reserves the right to review and evaluate all returned items before issuing any credit.
For a return to be processed, all products must be sent back in their original condition. This includes returning the item(s) with all original packaging, boxes, bags, labels, and Instructions for Use (IFU).
If a product is deemed non-returnable, it will be sent back to the customer at our expense, along with a letter explaining the reason for its non-returnability.